Delveng Refund and Dispute Policy

1. Introduction

At Delveng, we are committed to providing high-quality educational content and a transparent purchasing experience. This Refund and Dispute Policy explains the conditions under which users may request refunds for purchased courses or services, as well as the procedures for resolving payment disputes.

By purchasing any course or service on Delveng, users agree to comply with the terms outlined in this policy.

2. Refund Eligibility

Users may request a refund for eligible course purchases within 14 days from the date of purchase, provided the request complies with Delveng's refund guidelines.

Refund eligibility may depend on factors such as:

• The type of course or service purchased.
• The amount of course content already accessed.
• Compliance with Delveng's Terms of Use.

3. How to Request a Refund

Refund requests must be submitted through the user's Delveng account dashboard or by contacting Delveng Support.

When submitting a refund request, users should provide:

• Order or transaction details
• The course or service purchased
• The reason for the refund request

Once the request is submitted, Delveng will review it according to the platform's refund guidelines.

4. Refund Processing

If a refund request is approved, the refund will be processed through the original payment method whenever possible.

After processing:

• Refunds are sent to the payment provider or financial institution.
• The time required for the refund to appear in the user's account depends on the bank or payment provider.
• Typical processing time is 5 to 10 business days, although in some cases it may take up to 30 days depending on the financial institution or region.

5. Purchase Reversal

If a refund request is submitted shortly after the purchase (for example, within 24 hours), the transaction may be processed as a purchase reversal instead of a refund.

In this case:

• The original transaction may be canceled before settlement.
• The charge may disappear from the bank or credit card statement.
• No refund transaction may appear because the payment was never fully processed.

6. Credit Refunds

In certain situations where refunds to the original payment method cannot be processed, Delveng may issue a refund in the form of Delveng Credits.

These credits:

• Are added directly to the user's Delveng account.
• Can be used for future course purchases on the platform.
• May be subject to expiration or usage conditions defined by Delveng.

Users may also choose to receive credits instead of a refund when this option is available.

7. Refund Denial

Delveng reserves the right to deny refund requests in cases where:

• The request is submitted after the refund eligibility period.
• The purchase is for a non-refundable service.
• The user has accessed a substantial portion of the course content.
• There is suspected abuse of the refund policy.

Repeated misuse of the refund system may lead to refund restrictions or account suspension.

8. Dispute Resolution

If a user believes that a refund request was incorrectly denied or if there is a payment-related issue, the user should first contact Delveng Support to resolve the matter.

Users are encouraged to allow Delveng sufficient time to investigate and resolve the issue before initiating a payment dispute with their bank or payment provider.

9. Policy Updates

Delveng reserves the right to update or modify this Refund and Dispute Policy at any time. Any changes will be effective immediately upon publication on the Delveng platform.

Users are encouraged to review this policy periodically to stay informed about their rights and responsibilities. In addition to the application of terms and conditions.