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Delveng Privacy Policy

Last Updated: March 4, 2026

Thank you for joining Delveng. We respect your privacy and are committed to protecting your personal data. This policy explains our practices regarding the collection, use, sharing, and protection of data, as well as your legal rights. By using our services, you agree to the terms outlined in this policy.

Table of Contents

  1. Data We Collect
  2. Cookies
  3. How We Use Your Information
  4. Data Sharing
  5. Security and Data Retention
  6. Your Rights and Choices
  7. Children's Privacy

1. Data We Collect

We collect data that you provide to us directly, as well as data that we collect automatically during your use of the platform.

1.1 Data You Provide Directly

Data CategoryDescriptionLegal Basis for Processing
Account DataEmail, password, and account settings. For instructors: name, verification photo, and date of birth.Contract fulfillment / Legitimate interest (account security)
Profile DataPhoto, biography, language, social media links, and country (visible to the public).Contract fulfillment / Legitimate interest
Shared ContentUploaded courses, reviews, Q&A, and messages exchanged within the platform.Contract fulfillment / Legitimate interest
Learning DataEnrolled courses, learning progress, assignments, tests, certificates, and surveys.Contract fulfillment / Legitimate interest
Payment DataName and billing address. Card data is processed securely through our providers; Delveng does not store full card numbers.Contract fulfillment / Legal obligation

1.2 Data We Collect Automatically (Automated Means)

  • System Data: IP address, device type, operating system, browser type, and unique device identifiers.
  • Usage Data: Interaction statistics, time spent on pages, searches, and click data.
  • Approximate Geographic Location: City and country based on IP address.

2. Cookies

We use cookies and tracking technologies to improve your experience:

  • Essential: To secure login and complete transactions.
  • Functional: To remember your preferences (such as language and volume level).
  • Performance: To analyze traffic and fix technical issues.
  • Advertising: To provide promotional content tailored to your interests.

3. How We Use Your Information

We use your data to provide and develop our services, including:

  • Managing your account and facilitating access to educational content and training sessions.
  • Processing payments, issuing invoices, and reward vouchers.
  • Operating "recommendation systems" to suggest content that matches your interests.
  • Communicating with you regarding technical support, important updates, or promotional offers.

Important Note on Artificial Intelligence (GenAI): We may process your inputs in AI features to respond to your requests, but we assure you that we do not use your personal data to train or fine-tune our generative AI models or those of third parties.

4. Data Sharing

We do not sell your personal data. We share it only in the following cases:

  • With Instructors: We share your name, country, and learning progress to help them improve content (we do not share your email with instructors).
  • With Service Providers: Such as electronic payment gateways, hosting companies, and video conferencing tools.
  • For Legal Purposes: In response to court summons or to protect the rights and safety of Delveng and its users.

5. Security and Data Retention

  • We implement advanced technical and organizational security measures to protect your data.
  • You are responsible for protecting your password; please notify us immediately if you suspect any breach.
  • We retain your data as long as your account is active, or as long as necessary to comply with legal obligations. (Note: Some shared content such as reviews may remain visible after account termination if shared by other users).

6. Your Rights and Choices

Based on your geographic location, you have the following rights:

  • Access and Update: Modify your information directly from your account settings.
  • Data Deletion: Request deletion of your account and personal data from our systems.
  • Objection: Unsubscribe from promotional messages or object to data processing for specific purposes.

To exercise these rights, you can contact our technical support team via the platform's official email.

7. Children's Privacy

Delveng targets users over 18 years old. We do not knowingly collect data from minors. Those under the legal age are permitted to use the platform only under parental supervision using their accounts. If we discover the collection of a child's data without parental consent, we will delete it immediately.

If you have any questions about this Privacy Policy, please contact our support team.